Mortdale based. Sydney wide. 15 years on the tools.
Tree removal & arborist FAQs Sydney — council approval, costs, services & True Roots
AQF Level 5 arborists, $20M public liability and council paperwork handled. Tell us about the job and we call you back the same day.
★ 5.0 from 71 Google reviewsAQF Level 5 arboristsISO 9001 certified$20M public liability
Everything you want to know — answered straight.
Real answers from qualified Sydney arborists on council approval, costs, the work itself, safety and our services — across the St George area, the Sutherland Shire and Canterbury-Bankstown. Jump to a topic, or call us on 0422 023 242.
Tree removal rules in Sydney.
Do I need council approval to remove a tree in Sydney?
Usually, yes. Most Sydney councils protect trees over a certain height or trunk size under a Tree Preservation Order or their Development Control Plan — even on private property. Our AQF Level 5 arborists check whether your tree is protected and prepare the arborist report the council needs, so your removal is approved properly.
Which councils require a permit, and what triggers it?
Thresholds vary by council. Across our main areas — Georges River (St George), Sutherland Shire and Canterbury-Bankstown — approval is generally needed once a tree passes a set height or trunk diameter, with some species exempt. We know each council’s rules and tell you exactly where your tree stands before any work.
Can I remove a dead, dying or dangerous tree without approval?
Often there’s an exemption for genuinely dead or dangerous trees — but most councils still want evidence (photos and/or an arborist report), and the exemption has limits. We assess it, document it correctly, and make the call safely so you’re never exposed to a fine.
What is the 10/50 bushfire clearing rule?
In designated bushfire-prone areas, the NSW 10/50 rule lets you clear trees within 10 metres of your home and underlying vegetation within 50 metres without council approval — within limits. We check whether your property qualifies and clear strictly within the rule. See our 10/50 guide.
Can you handle the council application and paperwork for me?
Yes. We prepare council-ready arborist reports, impact assessments and tree protection plans, and can lodge or support your application — so you don’t have to navigate the council process alone.
How long does council approval take?
It depends on the council and the application, but tree-work approvals commonly take around 10–20 business days. For dead or dangerous trees we can often act much faster under the relevant exemption.
What’s the penalty for removing a protected tree without approval?
Significant — fines can run into the thousands of dollars per tree, plus possible orders to replant. It’s never worth the risk, which is why we confirm a tree’s status and document everything before we start.
Can I prune or remove a tree that overhangs from my neighbour’s property?
Generally you can prune branches back to the boundary at your own cost, but you can’t damage or remove the tree itself without the owner’s consent — and council rules still apply. We’ll advise the right approach and can prepare a report if it’s a dispute or a genuinely dangerous tree.
What it costs and how we quote.
How much does tree removal cost in Sydney?
It depends on the tree’s size and species, access, how close it is to buildings or power, and whether you want the stump ground and waste removed. Small jobs are far cheaper than large, high-risk removals. Rather than guess, we assess it on site or from your photos and give you a clear, fixed price up front — no surprises. See our tree removal cost guide.
How much does stump grinding cost?
Stump grinding is priced on the stump’s size, number and access. We usually quote it alongside the removal so you can decide — and we grind flush so you can reclaim the space. See stump grinding.
How much does an arborist report cost?
It varies with the type of report (removal justification, impact assessment, tree protection plan) and the number of trees. We give you a fixed price up front. See arborist reports.
Is the quote free and obligation-free?
Yes — quotes are free and there’s no obligation. Send a photo and details for a fast price, or book a free on-site assessment for larger jobs.
Why do quotes vary so much between companies?
Cheap quotes often skip insurance, qualifications or proper clean-up — and an uninsured operator who damages your home becomes your problem. We’re AQF Level 5 qualified and carry $20M public liability, so our price reflects safe, accountable, fully-insured work that’s done once and done right.
Can you give a price over the phone or from a photo?
For straightforward jobs, yes — send a clear photo and a few details and we’ll give you an indicative price quickly. Larger or higher-risk jobs we’ll confirm with a quick site visit so the fixed price is accurate.
How do you charge, and what payment methods do you accept?
We quote a fixed price for the job (not a vague hourly rate), so you know the cost before we start. Talk to us about payment options when you book.
How the job runs.
How does it work, from quote to finished job?
We assess and give you a fixed quote, sort any council approval or report needed, schedule the work, carry it out safely with the right crew and gear, then clean up and remove the waste — leaving your site tidy.
How long does a tree removal take?
Anywhere from an hour for a small tree to a full day for large, complex removals near structures or power. We’ll give you a realistic timeframe with your quote.
Do I need to be home for the quote or the job?
Not necessarily — for many quotes we can work from photos or access the tree from the yard, and for the job we just need safe access. We’ll confirm what’s needed when you book.
What happens to the wood, branches and debris?
We chip and recycle green waste wherever we can and remove the rest, leaving your property clean. If you’d like to keep mulch or firewood on site, just ask.
Do you remove the stump, and how deep do you grind?
Yes — we grind stumps below ground level so you can re-turf, replant or build over the area, with no trip hazard or regrowth. Depth depends on what you’re doing with the space.
What’s the difference between tree lopping and proper pruning?
Lopping is indiscriminate cutting that can leave a tree weak, unsightly and more dangerous long-term. Proper pruning follows Australian Standards to keep the tree healthy, safe and well-shaped. We prune the right way.
Can you work in tight-access or backyard sites?
Yes — we use climbing, rigging and the right machinery to remove and prune trees safely on tight, sloping or hard-to-reach blocks, protecting your property as we go.
Qualified, insured, accountable.
Are you fully insured?
Yes — we carry $20 million public liability insurance plus workers compensation. Always check your tree company is properly insured before they start; if they’re not, any damage or injury can become your liability.
What qualifications do your arborists hold?
We’re led by AQF Level 5 qualified arborists — the highest arboriculture qualification in Australia — and we’re ISO 9001 certified. That means correct diagnosis, safe work and council-grade reports.
How do you keep my property and family safe during the work?
We plan every job, use proper rigging and equipment, protect structures, gardens and power, and keep people clear of the work zone. Qualified arborists, the right gear, no shortcuts.
Do you provide arborist reports and tree risk assessments for council?
Yes — removal justifications, arboricultural impact assessments, tree protection plans (AS 4970) and tree risk assessments, all to the standard councils require. See arborist reports.
What we can do for you.
What tree and landscaping services do you offer?
Tree removal, pruning, stump grinding, palm work, arborist reports, 24/7 emergency tree work, land clearing, vegetation management, hedging and full landscape construction — tree work, site preparation and the finished landscape from one accountable team.
Do you provide 24/7 emergency and storm-damage tree removal?
Yes — call 0422 023 242 any time for storm-damaged, fallen or dangerous trees and we’ll make the site safe fast. See emergency tree removal.
How do I know if my tree needs removing, or can it be saved?
Not every problem tree needs to go. Our arborists assess health, structure and risk — often a tree can be pruned, cabled or treated instead of removed. We’ll give you the honest call, not the most expensive one.
Do you work for strata, commercial, council and utility clients?
Yes — we’re an experienced council and utility contractor and work with strata managers, builders and commercial clients, with the insurance, ISO 9001 certification and documentation that work requires.
Do you do landscaping as well as tree work?
We do — it’s our point of difference. One team can remove or prune the tree, grind the stump, then rebuild the space with levels, retaining, turf and planting. See landscape construction.
Who you’re dealing with.
What makes True Roots different?
We’re a proudly Indigenous-owned, Mortdale-based business led by AQF Level 5 arborists, ISO 9001 certified, $20M insured and rated 5.0 across 71 Google reviews — and we do both expert tree work and landscaping, so one team handles the whole job.
What suburbs and areas do you service?
We’re based in Mortdale and cover the St George area, the Sutherland Shire and Canterbury-Bankstown — and greater Sydney for larger jobs. Get in touch to confirm your suburb.
How quickly can you come out?
For quotes, usually within a day or two; for genuine emergencies, as fast as possible day or night. Being local, we’re often only minutes away.
How do I book or get a quote?
Call 0422 023 242 or send us a photo and details — we’ll come back with a clear, fixed quote, fast.
Council permits and popular services
- Georges River Council tree removal
- Ku-ring-gai Council tree removal
- Sutherland Shire Council tree removal
- Bayside Council tree removal
- Canterbury-Bankstown Council tree removal
- Inner West Council tree removal
- City of Sydney Council tree removal
- Tree removal Sydney
- 24/7 emergency tree removal
- Arborist reports
- Tree removal cost guide 2026
- Palm tree removal
- Stump grinding
What our clients say
Real reviews from Sydney clients, quoted from our Google profile. Long reviews are shortened; tap Read more for the full review on Google.
…Really great service, professional, safe and accommodating. Difficulties of access easily overcome, good people to deal withRead more
David G.October 2026Jimmy and the guys were excellent at their job—very fast and very tidy. I highly recommend them, and I certainly wouldn't hesitate to use them again in the future. "True Roots" are the best.
Nomikos R.October 2026Removed 4 bunches of palm nuts and tidied everything up. Great job.
Matthew K.October 2026Jimmy and his crew were fast, efficient and professional! He was so helpful in removing a tree in our yard that was a safety hazard. I highly recommend True Roots and would not hesitate to use them again if needed.
Liz B.June 2026Jimmy and his team were excellent. Fast, reliable, well-priced and impressive work. Great to see such a good, local tree removal business and arborist in Mortdale and operating in the St George area. You will not be disappointed using these guys.
Jamie D.April 2026Great service! I liked how they cleaned up after they chopped down our tree. Efficient and very competitive pricing. I would happily book them again in the future.
Celia L.April 2026Jimmy and the two men working with him were professional, hard working and efficient with their time. They removed a large bougainvillea adjacent to the pool. I was very impressed with how well they did this, especially given how thorny it…Read more
Jan B.March 2026I recently hired True Roots to remove a large gum tree from my property, and I couldn’t be more impressed with their service. From the initial consultation to the final clean-up, the team of arborists were professional, efficient, and…Read more
Joseph2025Jimmy was amazing; right from the beginning, he was informative, professional and willing to work within our budget. We could not be happier with what he has delivered for us. We removed all our side trees and replaced them with hedges and…Read more
JJ2025Highly recommend the Team from True Roots, the boys came in and removed a Black Butt that was overhanging our house. Very competitive pricing and managed to squeeze us in. The stump was ground back and all waste was removed. Very professional and skilled workers. Will definitely use them again in the future.
Ben G.2024Highly recommend! James and the boys did an amazing job cutting down a large tree in my yard. Super professional, efficient, and left everything clean and tidy. Great service, and I’m really happy with the results. Will definitely call again for any future tree work! Thanks Andrew
Andrew M.2024Qualified, insured and accountable
- AQF Level 5 arboristDiploma of Arboriculture (AHC50524), TAFE NSW, 2024. About 15 years in arboriculture.
- ISO 9001 certifiedQuality management system certified to ISO 9001.
- $20M public liabilityPlus icare workers compensation. Certificates of currency sent with every quote.
- Australian StandardsTree pruning and trimming to AS 4373, tree protection on building sites to AS 4970.
- Indigenous-ownedOwned and operated by an Indigenous director. Registered NSW Government supplier on buy.nsw.
- 5.0 on Google71 reviews, every one from a real job. Read them.



Still have a question?
Call us or send a photo of your tree or garden — you’ll get honest advice from a qualified arborist and a fast, fixed quote.
Get a free quote
Tell us what you need done and we will call you back to arrange a look. Every job is assessed individually - no two trees are the same.
Urgent or unsafe tree? Call 0422 023 242 - we answer 24 hours.




